Privacy policy
How your information is collected, used, and protected when you visit this website or begin therapy services.
Effective date: August 2026 · Practice: Apapacho Counseling · Diana Calderon-Sandoval, LMHCA
This website is for general information about my therapy practice. Visiting this site does not create a therapist–client relationship. A therapeutic relationship begins only after we have agreed in writing to begin services.
Website information
This website is primarily a static information site. Fonts and images for the site itself load from the same host. Two third-party exceptions apply:
- Google Analytics (gtag.js) — I use Google’s measurement tag (property
G-4MH0QB7G2K) to understand site traffic and support advertising measurement. Google may set cookies or use similar technologies and collect usage data (for example, pages viewed and approximate location). See Google’s Privacy Policy. You can limit Google Analytics via browser settings or Google’s opt-out tools. - Psychology Today verification badge — the About page loads a verification badge (script and seal from psychologytoday.com) so visitors can confirm my professional listing. Clicking that badge opens Psychology Today’s site under their privacy practices.
When you call, email, or book through my scheduling portal (SimplePractice), I may receive your name, email address, phone number, and any information you choose to share. I use this only to respond to inquiries, schedule appointments, and provide clinical services. I do not sell your information. Clicking an external link (for example, directions in Google Maps, or a reference article) leaves this site and is subject to that service’s own privacy practices.
Protected health information (PHI)
Once you become a client, information shared in therapy is protected under federal and state privacy laws, including HIPAA where applicable. I maintain records securely and share information only with your written permission or when required by law (for example, imminent risk of harm, suspected abuse of a minor or vulnerable adult, or court order).
Before your first session, you will receive a full Notice of Privacy Practices explaining your rights and how your information may be used and disclosed.
Telehealth
Virtual sessions are conducted through a secure, HIPAA-compliant video platform. I take reasonable steps to protect the privacy of sessions; I also ask that you use a private location and a secure internet connection when possible.
Phone, email & text
You may reach me by phone at (206) 414-9147 or by email at diana@apapachocounseling.com. Email and standard text message are not fully secure — please avoid sending sensitive clinical information by email or text unless we have discussed it. Phone voicemail may also capture personal information; leave only what you are comfortable sharing. This website, phone line, and email are not monitored 24/7 and are not for emergencies. For urgent or crisis support, call 911 or the 988 Suicide & Crisis Lifeline.
Good Faith Estimate
Under the No Surprises Act, uninsured and self-pay clients may request a written Good Faith Estimate of expected charges before services begin — at no cost. If your final bill exceeds the estimate by $400 or more, you may have the right to dispute the charge. Contact me at diana@apapachocounseling.com or (206) 414-9147 to request an estimate.
Your rights
As a client, you have the right to access your records, request amendments in certain circumstances, and receive an accounting of disclosures. Questions about privacy can be directed to diana@apapachocounseling.com or (206) 414-9147.
Updates
I may update this policy as my practice or legal requirements change. The effective date at the top will reflect the most recent revision.